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Go to the shopShipping Returns & Privacy Policy
Shipping Returns & Privacy Policy
Shipping Information
Prime Health Direct (PHD) ships all orders from the UK, with most dispatched on the same day of ordering.
For orders outside the UK, customers are responsible for any import duties, sales taxes (local, state, or national), or customs fees imposed by their country or state. PHD does not charge or collect these fees at checkout. We recommend checking your local import regulations before placing an order.
While we are happy to reship lost items for the shipping cost only, we cannot assist or refund if local authorities confiscate an order.
Returns & Refunds
We offer a 45-day satisfaction guarantee. If you're not happy with your purchase, simply contact us and let us know why via email or live chat, provide your order number, and request a refund. No receipt is required.
The only exception to this policy is for orders held by customs authorities outside the UK that are not returned to us.
Contact us for returns: ukadmin@primehealthdirect.com
Returns Address: PHD Ltd, Antrobus House, 18 College Street, Petersfield, Hampshire GU31 4AD
Damages & Issues
Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately, and we’ll make it right.
Exchanges
To exchange an item, return the original product first for a refund, then place a new order for your preferred replacement.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be unused and in its original packaging. Customers are responsible for return shipping costs.
Refund Processing
Refunds are processed within 24 hours of approval. The funds will be returned to your original payment method.
If your refund has not appeared after 7 business days, please contact us at ukadmin@primehealthdirect.com.
Privacy Policy
Last Updated: October 1, 2023
This Privacy Policy explains how (PHD) Prime Health Direct collects, uses, and protects your personal data when you use our services, visit our website www.primehealthdirect.com, or communicate with us.
By using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.
How We Collect & Use Your Information
We collect personal information from:
You directly – when you place an order, contact customer support, or create an account.
Cookies & online tracking – to improve user experience and optimise our website.
Third parties – including payment processors, service providers, and marketing partners.
We use your data for:
Processing orders – managing payments, shipping, and customer support.
Marketing & advertising – sending promotional emails (you can opt out anytime).
Fraud prevention & security – protecting your account and transactions.
Customer support – providing assistance and handling inquiries.
Your Rights & Choices
Depending on your location, you may have the right to:
✔️ Access, correct, or delete your personal data
✔️ Opt out of marketing communications
✔️ Request data portability
✔️ Restrict or object to data processing
To exercise your rights, contact us at ukadmin@primehealthdirect.com.
Cookies & Tracking Technologies
We use cookies and similar technologies to improve our website, personalize content, and analyze site traffic. You can adjust your browser settings to block cookies, but this may impact website functionality.
🔗 Learn more about Shopify cookies: Shopify Cookie Policy
Sharing & Protecting Your Information
We never sell personal data, but we may share it with:
- Service providers (e.g., payment processors, shipping partners)
- Business & marketing partners (e.g., Shopify)
- Authorities when legally required
We take data security seriously and implement strong protective measures, but no system is 100% secure.
International Users
If you are located outside the UK, your data may be stored or processed in other countries, including the United States. We ensure all international data transfers comply with legal protection standards.
Contact Us
For privacy-related questions, please contact:
Email: ukadmin@primehealthdirect.com
Address: PHD (UK) Ltd, Antrobus House, 18 College Street, Petersfield, GU31 4AD
Phone: 0800 787 9022