FAQs
Q: How fast will you ship my order, and what does it cost?
We pride ourselves on speed! 99% of orders are dispatched the same day, including weekends. Many leave within 2 hours—our record is just 2 minutes from order to dispatch!
UK Orders: Sent via the fastest tracked service available (EVRI, DPD, Yodel, or Royal Mail).
Delivery Updates: Be sure to include your email and mobile number so we can keep you informed every step of the way. If you forget your email or telephone number or input incomplete address details the system often defaults to a slightly less reliable / slower postal service.
🚚 Free & Fast Shipping – Because You Deserve It
We want to make getting your supplements easy—and affordable.
UK Customers
• Enjoy free shipping on all orders over £49
• Orders under £49? Shipping is just £5.99 and slightly faster on the paid option.
International Customers
• Spend over £149 and we’ll ship anywhere in the world for free
• Smaller orders?
– Europe: £10.99
– Rest of the World / USA Canada : £20.00
✨ Tip: Add an extra product or two and you’ll often save more than the shipping cost—plus you’ll have a backup ready when you need it!
Q: Will I need to pay extra taxes or duties?
• UK Customers: All taxes and duties are included—no surprises.
• International Orders: Local duties or customs may apply, depending on your country.
Need help? LiveChat with us before placing your order—we may be able to ship duty prepaid to certain destinations.
Q: Can I buy with confidence? What if it doesn't work for me?
Absolutely. We stand by our products 100%.
If you're not satisfied with your first purchase of any product, simply email or live chat us with your order number within 45 days and we’ll issue a full refund—no questions asked.
That’s how confident we are in your satisfaction and results.
Q: How late can I place an order for same-day dispatch?
Place your order by 4:30 PM UK time, 7 days a week, and we’ll ship it the same day.
Q: How is my order shipped?
• UK: Tracked delivery via EVRI, DPD, Yodel, or Royal Mail.
• International: Via tracked / and where available on signed services.
Most items are packed in eco-friendly, letterbox-sized pouches—so you won’t miss a delivery.
Q: Can I cancel an order?
Yes!
• If it hasn’t been dispatched yet, we’ll cancel and refund in full.
• If it’s already on its way, return it to us and we’ll refund you once received.
(Please note: return postage is not covered.)
Q: Can I change my delivery address after ordering?
Yes! Contact us via email or live chat before 3:30 PM UK time with your order number and new address—we’ll update it for you.
Q: How do discount codes work?
• Valid only during promotional periods
• One code per customer, per order
• Not valid on subscription purchases
Q: What’s the “Subscribe & Save” service?
Never run out of your essentials again—while saving money!
• Get your favourite products delivered automatically
• Choose the delivery frequency that suits you
• Enjoy exclusive subscriber discounts
No hassle. No reordering. Just better health—on your schedule.
Q: How do I manage my subscriptions?
You’re in control:
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Create an account before subscribing for easy 24/7 access
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Or use the “magic link” emailed to you after subscribing (valid for 7 days)
Need help? Our support team is here via live chat or email to assist anytime.
Q: Can I add products to my subscription?
Of course! Just log into your control panel and add anything you like to your existing plan.
Q: Can I pause, cancel, or reactivate my subscription?
Yes, at any time.
• Cancel after a shipment? Just return it for a full refund.
• Want a break? Hit pause. Need it back? Reactivate anytime.
Q: Can I change my delivery address for a subscription?
Yes! Update your details in your subscription panel.
👉 If you created a main account on our site, remember to update that too for future orders.