Free Shipping: UK ยฃ49+ | Global ยฃ149+

Customer Help

If you can't find what you're looking for in the answers below, please get in contact with us directly!
How can we help?

FAQ

Shipping, Returns & Exchanges

How fast will you ship my order, and what does it cost?

We pride ourselves on speed! 99% of orders are dispatched the same day, including weekends. Many leave within 2 hoursโ€”our record is just 2 minutes from order to dispatch!
UK Orders: Sent via the fastest tracked service available (EVRI, DPD, Yodel, or Royal Mail).

Delivery Updates: Be sure to include your email and mobile number so we can keep you informed every step of the way. If you forget your email or telephone number or input incomplete address details the system often defaults to a slightly less reliable / slower postal service.

How much does the shipping cost?

Free & Fast Shipping โ€“ Because You Deserve It

We want to make getting your supplements easyโ€”and affordable.

UK Customers
โ€ข Enjoy free shipping on all orders over ยฃ49
โ€ข Orders under ยฃ49? Shipping is just ยฃ5.99 and slightly faster on the paid option.

International Customers
โ€ข Spend over ยฃ149 and weโ€™ll ship anywhere in the world for free
โ€ข Smaller orders?
โ€ƒโ€ƒโ€“ Europe: ยฃ10.99
โ€ƒโ€ƒโ€“ Rest of the World / USA Canada : ยฃ20.00

โœจ Tip: Add an extra product or two and youโ€™ll often save more than the shipping costโ€”plus youโ€™ll have a backup ready when you need it!

What does โ€œDDP Shipping โ€“ Duties Paidโ€ mean?

Delivered Duty Paid (DDP) means that all customs duties, taxes, and import fees are already included in your order.At present, automatic DDP shipping is available only for customers in the United States (USA).

This means U.S. customers wonโ€™t pay any extra charges when the package is delivered โ€” the price you see at checkout is the final price.If you are ordering from another country and would like DDP shipping, please contact us via email or live chat before placing your order. We can confirm availability and provide a quote for DDP delivery to your region.

Will I need to pay extra taxes or duties?

โ€ข UK Customers: All taxes and duties are includedโ€”no surprises.

โ€ข USA Orders: Duty Paid All taxes and duties included. No surprises

โ€ข International Orders: Local duties or customs may apply, depending on your country.

Need help? LiveChat with us before placing your orderโ€”we may be able to ship duty prepaid to certain destinations.

How late can I place an order for same-day dispatch?

Place your order by 4:30 PM UK time, 7 days a week, and weโ€™ll ship it the same day.

How is my order shipped?

โ€ข UK: Tracked delivery via EVRI, DPD, Yodel, or Royal Mail.
โ€ข International: Via tracked / and where available on signed services.

Most items are packed in eco-friendly, letterbox-sized pouchesโ€”so you wonโ€™t miss a delivery.

Can I cancel an order?

Yes!
โ€ข If it hasnโ€™t been dispatched yet, weโ€™ll cancel and refund in full.
โ€ข If itโ€™s already on its way, return it to us and weโ€™ll refund you once received.
(Please note: return postage is not covered.)

Can I change my delivery address after ordering?

Yes! Contact us via email or live chat before 3:30 PM UK time with your order number and new addressโ€”weโ€™ll update it for you.

Ordering

Can I buy with confidence? What if it doesn't work for me?

Absolutely. We stand by our products 100%.
If you're not satisfied with your first purchase of any product, simply email or live chat us with your order number within 45 days and weโ€™ll issue a full refundโ€”no questions asked.
Thatโ€™s how confident we are in your satisfaction and results.

How do discount codes work?

โ€ข Valid only during promotional periods
โ€ข One code per customer, per order
โ€ข Not valid on subscription purchases

Whatโ€™s the โ€œSubscribe & Saveโ€ service?

Never run out of your essentials againโ€”while saving money!
โ€ข Get your favourite products delivered automatically
โ€ข Choose the delivery frequency that suits you
โ€ข Enjoy exclusive subscriber discounts

No hassle. No reordering. Just better healthโ€”on your schedule.

How do I manage my subscriptions?

Youโ€™re in control:

  1. Create an account before subscribing for easy 24/7 access
  2. Or use the โ€œmagic linkโ€ emailed to you after subscribing (valid for 7 days)

Need help? Our support team is here via live chat or email to assist anytime.

Can I add products to my subscription?

Of course! Just log into your control panel and add anything you like to your existing plan.

Can I pause, cancel, or reactivate my subscription?

Yes, at any time.
โ€ข Cancel after a shipment? Just return it for a full refund.
โ€ข Want a break? Hit pause. Need it back? Reactivate anytime.

Can I change my delivery address for a subscription?

Yes! Update your details in your subscription panel.
๐Ÿ‘‰ If you created a main account on our site, remember to update that too for future orders.