FAQ
Shipping, Returns & Exchanges
How fast will you ship my order, and what does it cost?
We pride ourselves on speed! 99% of orders are dispatched the same day, including weekends. Many leave within 2 hoursโour record is just 2 minutes from order to dispatch!
UK Orders: Sent via the fastest tracked service available (EVRI, DPD, Yodel, or Royal Mail).
Delivery Updates: Be sure to include your email and mobile number so we can keep you informed every step of the way. If you forget your email or telephone number or input incomplete address details the system often defaults to a slightly less reliable / slower postal service.
How much does the shipping cost?
Free & Fast Shipping โ Because You Deserve It
We want to make getting your supplements easyโand affordable.
UK Customers
โข Enjoy free shipping on all orders over ยฃ49
โข Orders under ยฃ49? Shipping is just ยฃ5.99 and slightly faster on the paid option.
International Customers
โข Spend over ยฃ149 and weโll ship anywhere in the world for free
โข Smaller orders?
โโโ Europe: ยฃ10.99
โโโ Rest of the World / USA Canada : ยฃ20.00
โจ Tip: Add an extra product or two and youโll often save more than the shipping costโplus youโll have a backup ready when you need it!
What does โDDP Shipping โ Duties Paidโ mean?
Delivered Duty Paid (DDP) means that all customs duties, taxes, and import fees are already included in your order.At present, automatic DDP shipping is available only for customers in the United States (USA).
This means U.S. customers wonโt pay any extra charges when the package is delivered โ the price you see at checkout is the final price.If you are ordering from another country and would like DDP shipping, please contact us via email or live chat before placing your order. We can confirm availability and provide a quote for DDP delivery to your region.
Will I need to pay extra taxes or duties?
โข UK Customers: All taxes and duties are includedโno surprises.
โข USA Orders: Duty Paid All taxes and duties included. No surprises
โข International Orders: Local duties or customs may apply, depending on your country.
Need help? LiveChat with us before placing your orderโwe may be able to ship duty prepaid to certain destinations.
How late can I place an order for same-day dispatch?
Place your order by 4:30 PM UK time, 7 days a week, and weโll ship it the same day.
How is my order shipped?
โข UK: Tracked delivery via EVRI, DPD, Yodel, or Royal Mail.
โข International: Via tracked / and where available on signed services.
Most items are packed in eco-friendly, letterbox-sized pouchesโso you wonโt miss a delivery.
Can I cancel an order?
Yes!
โข If it hasnโt been dispatched yet, weโll cancel and refund in full.
โข If itโs already on its way, return it to us and weโll refund you once received.
(Please note: return postage is not covered.)
Can I change my delivery address after ordering?
Yes! Contact us via email or live chat before 3:30 PM UK time with your order number and new addressโweโll update it for you.
Ordering
Can I buy with confidence? What if it doesn't work for me?
Absolutely. We stand by our products 100%.
If you're not satisfied with your first purchase of any product, simply email or live chat us with your order number within 45 days and weโll issue a full refundโno questions asked.
Thatโs how confident we are in your satisfaction and results.
How do discount codes work?
โข Valid only during promotional periods
โข One code per customer, per order
โข Not valid on subscription purchases
Whatโs the โSubscribe & Saveโ service?
Never run out of your essentials againโwhile saving money!
โข Get your favourite products delivered automatically
โข Choose the delivery frequency that suits you
โข Enjoy exclusive subscriber discounts
No hassle. No reordering. Just better healthโon your schedule.
How do I manage my subscriptions?
Youโre in control:
- Create an account before subscribing for easy 24/7 access
- Or use the โmagic linkโ emailed to you after subscribing (valid for 7 days)
Need help? Our support team is here via live chat or email to assist anytime.
Can I add products to my subscription?
Of course! Just log into your control panel and add anything you like to your existing plan.
Can I pause, cancel, or reactivate my subscription?
Yes, at any time.
โข Cancel after a shipment? Just return it for a full refund.
โข Want a break? Hit pause. Need it back? Reactivate anytime.
Can I change my delivery address for a subscription?
Yes! Update your details in your subscription panel.
๐ If you created a main account on our site, remember to update that too for future orders.
