Prime Health and Development

Terms and Conditions

We provide a simple set of terms and conditions to give you confidence in ordering from us; while providing rapid and satisfactory resolution of a problem in the unlikely event a problem occurs.

• All goods are sold if you are aged 18 years old or more and are purchased for your personal use
• All card debits are taken in GB Pounds Sterling
• All non-UK card payments will be converted and debited automatically at the exchange rate of the customer’s card issuer. A customer’s card issuer may make additional charges for currency conversion and this is not a charge made by PHD Ltd nor a charge we will receive
• For non-UK orders the customer is the importer of record and is liable for any custom duty fees payable.
• All orders will be shipped the next working day after the order and payment has been received
• UK orders (excluding the Channel Islands and Isle of Man) should arrive within 3-5 working days
• European orders (including the Irish Republic) should arrive within 8-14 days
• Orders to the rest of the world should be received within 15-28 days
• If you have not received your order by the above time, please contact PHD Ltd by phone or email
• NON-UK customers are liable for any duties, taxes and custom fees due or charged in their country, as the customer is legally the primary importer.
• If you have not received your order after 28 days, please contact PHD Ltd by email or phone so we can work with you to send your order again.
• Unopened/unused goods can be returned for any reason up to 28 days after receipt and a full refund will be given once the returned goods have been received
• Only unopened/unused goods will be accepted after 28 days of receipt and a refund will only be given on the unopened/unused goods (this does not apply in the case of damaged goods being received)
• It is the responsibility of the customer to ensure returned goods reach PHD Ltd safely, in a saleable and complete condition
• All original packaging should always be returned
• Goods are returned by the customer at their expense and no refund on return postage costs will be made by PHD Ltd
• Goods which arrive damaged are eligible for a full refund or re-dispatch
• Refunds and re-dispatches will not be issued until the original goods have been safely returned by the customer and received by PHD Ltd
• Advance notice of goods being returned should be sent by email to PHD (UK) Ltd
• Address for returning goods is PHD (UK) Ltd – Antrobus House – 18 College Street – Petersfield – United Kingdom – GU31 4AD