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PHD Ltd are committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products; if you make a purchase; or if you register to receive, by email and/or direct mail, news about new products and special product offers and promotions.
What type of information is collected from you?
The personal information collected might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a product purchase from us, your card information is not held by us, it is collected by our third-party payment processor, who is specialised in the secure online capture and processing of credit/debit card transactions.
How is your information used?
We may use your information to:
- process orders you have submitted;
- to carry out our obligations arising from any contact between you and PHD Ltd;
- seek your views or comments on the products we provide;
- notify you of changes to our services;
- send you communications which you have requested, which may be of interest to you. These may include information about new products or special offers or promotions;
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example when you place an order).
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to a company who organise our direct mail promotions using postal services). However, when we use third party service providers, we disclose only the personal information necessary to deliver the service and we have a contract in place requiring them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured we will not release your information to third parties beyond PHD Ltd for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure online payment service, your payment is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
You have a choice whether you do or do not wish to receive information from us. If you do want to receive direct marketing communications from us about new and exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email or phone, unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on 0800 787 9022.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information we hold about you. If you change your email address, or any of the other information we hold is inaccurate or out of date, please email us at firstname.lastname@example.org, or write to us at PHD Ltd, Block 4, Harcourt Road, Dublin, Dublin 2, Ireland; or telephone us on our UK FREEPHONE number 0800 787 9022.
You have the right to ask for a copy of the information PHD Ltd hold about you. A charge may apply for information requests to cover our costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected.
Less sensitive details (your email address etc.) may be transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. So, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences, so we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’
The text below provides a brief description of our cookies policy. For more detailed information, please visit our cookies policy page.
It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend you check their policy.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ you must get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the UK and European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure appropriate security measures are taken with the aim of ensuring your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in April 2018.