Payment Information

Payment

We accept payment from any country and in any currency. Payment for your order can be made by most major credit and debit cards on our online order form.  However you can also order from us direct by calling our friendly motivated team on the numbers below or order by post to the relevant address below:

Telephone

From inside United Kingdom
Tel: 0870 787 7890
Fax: 0870 787 8560

From outside United Kingdom
Tel: ++44 870 787 7890
Fax: ++44 870 787 8560

Order By Post

If you wish to order by post, please make your cheque, in GBP £ sterling, payable to Prime Health Direct Limited and post it together with your order to:

USA customers wishing to pay by check drawn on US dollar accounts may do so by making checks payable to Prime Health Direct Ltd and posting to:
  
Prime Health Direct Ltd
520 Charles St
Billings
MT59104
USA

Useful payment Information

1. All prices shown are in £ sterling, although we sometimes also quote the US dollar equivalent; we always deduct funds from your credit or debit card in £ sterling at the £ sterling advertised price.
2. Your credit card company will automatically make the currency conversion.
3. If you want to check local currency conversion rates, please click here www.xe.com.
4. Please note that payments made by credit card will appear on your credit card statement as:
   PHD / Prime Health Direct Jersey Channel Islands 
5. We accept Visa, Mastercard, Delta, Maestro, Solo, JCB, American Express Credit and Debit cards.
6. We do not levy any additional card transaction charges or commissions.

Help us to stop fraudulent transactions

Stopped cheques, bounced cheques, credit card charge-backs – where these are unilaterally initiated without notifying us of a problem, and thereby giving us the opportunity to resolve that problem, these will be treated as fraudulent transactions and will always be reported. If your cheque payment bounces it is important that you contact us immediately, and ensure that sufficient funds are added to your account to allow the payment to go through on re-presentation of the cheque. It is particularly important that you do not stop a cheque without our knowledge, or ask your credit card company to refund your payment while still in receipt of goods we have sent you, or which may still be in transit. This is considered theft, and is a criminal offence in most countries. Please note that due to previous fraudulent transactions and bank charges, we now have to charge £15 where invalid charge-back requests are made.

Invoices

Please do not worry if any received delivery note appears to show that you have been charged for free items, booklets or postage when you may, for example, have selected a free postage option. We always debit the agreed advertised price. However, due to the way our system generates labels it sometimes appears that a charge has been made. If you check your credit card debits total you will see that it always matches the invoice total, which is the original advertised price.

Is it safe to order on this website?

There has been a lot of media attention focused on the safety of ordering goods over the Internet. Using your credit card on sites offering SSL (Secure Socket Layer) encrypted order forms is completely safe, as your data is encrypted (each letter and digit is randomly scrambled with sextillion possible combinations) before it is sent.

Your credit card and personal information are encrypted using SSL on our order form before transmission over the Internet. Our security certificate is issued by Thawte.

But couldn’t Prime Health Direct simply take my card number, debit any amount but not deliver my goods?
No. You are firmly in control. Outside the USA, credit card merchant accounts are very difficult to acquire. Companies applying for such accounts are vigorously scrutinized and must have a minimum 3-year track record of ethical trading. Quite simply, if your goods don’t arrive or we debit an incorrect/unadvertised price your card company has the power to reverse the charge. This means the risk is actually greater for us as the merchant than it is for you the customer! Prime Health Direct process all card payments with Europe’s premier Merchant services provider, Barclays Bank PLC.